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Consumer Charter of Rights

Consumer Charter of RightsGeneva Centre for Autism is committed to working in partnership with individuals with an Autism Spectrum Disorder (ASD), their families and others in the community who support them. Our programs and services further our vision, mission and values.

We collectively commit to provide our clients with:

Respect for dignity, rights, values and beliefs
Clients can expect equal treatment and access.

The highest quality of services
Clients receive individualized and consistent services based on current research and evidence-based practices, delivered by qualified and experienced staff.

The right to share knowledge
Clients can expect to be fully informed, listened to and included in decision making regarding services.

Confidentiality
Clients' privacy will be respected, records kept secure and personal information treated with sensitivity.

Personal and transparent service
Clients have access to information, service options and records through clear and open lines of communication.

Opportunities to provide feedback
Clients' feedback will inform decision making and be welcome through a number of sources including consumer surveys, program evaluation, consumer advisory committees and regular meetings.

By adhering to these principles and practices we provide our clients with access to information, resources and services that empower individuals to fully participate in their communities.